"users_service_unavailable"

Development
1

When we try to save the our config to this endpoint:

‘admin-fts.threekit.com’

we get this response:

{"status":401,"code":"users_service_unavailable","message":"Error reaching users service"}

we double checked our token and it does appear to be right.

Can you point me in the right direction??

2

We deployed to admin-fts today, that may have caused an issue briefly. Can you confirm you are still experiencing this?

3

yes we are currently still seeing this

4

I will DM you for details.

5

I have the same problem, do you find a solution?

6

Hi Hazel, this message is typically seen with a bad API request or a request to the wrong endpoint. Can you give me some details on what API you are trying to reach?

7

Hi Will, thanks for your quick respond, I’m trying to import an asset using this endpoint https://admin.threekit.com/api/asset-jobs/import throw a node.js app, my hostname is admin-fts.threekit.com and ny headers: “content-type”: “application/json” authorization: bearer {WT - removed token for security}. I created that token as a public token in the the threekit platform.

8

Our environments have changed admin.threekit.com is deprecated and no longer getting updates. Our stable environment, which seems to be your hostname is admin-fts.threekit.com

Can you try to reach the asset-jobs API by using the https://admin-fts.threekit.com/api/asset-jobs/import endpoint instead?

API endpoints should always match the environment you login to.

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