I am having an issue where my model is not overriding when I try to upload an updated version. Instead, it is just adding a new model with the same name. I double checked all of my naming conventions and nodes and they seem to be identical so I’m not sure why this is happening. I built the model in blender and have been importing it as an .fbx file to Threekit. I also submitted a case to the support page but haven’t heard back. Does anyone see a fix to this that I am missing? Or should I just assume its broken and start using my new model?
When a case is confirmed to be a bug the product team prioritizes it and it ultimately gets put into one of the updates on our regular schedule. Unfortunately there’s not always a way to tell when the fixes will be deployed.
In the meantime while the bug is being investigated, I hope the steps Nicole gave you above are helpful!